Let’s not make things worse by guessing

Shortly after the explosion on board Apollo 13, Gene Kranz, its steely-nerved flight director, famously said, “Let’s work the problem, people. Let’s not make things worse by guessing.” His approach saved lives. We need the same approach now.

Writing in the Health Service Journal, DHC Director, Graham Kendall, draws attention to variations in reported figures of online consultation appointments. These highlight the lack of a single agreed approach to collect such data and that there is no single repository of robust data.

Read the full article in the HSJ